Frigidaire Washer E23 — What It Means & How to Fix It
Also shown as E24 on some models.
Your Frigidaire front-load washer is reporting that the drain-pump relay on its main control board has failed, or the pump's wiring has come loose — a power reset is worth trying, but the repair is a technician's job.
What this code means
E23, and its close variant E24, mean the control can't switch the drain pump on properly: the relay on the electronic control board that powers the pump has failed, or the wire to the pump is disconnected. Unlike a clog, this is not something a filter clean will fix — it sits on the control board, so beyond a reset and a check that nothing obvious is unplugged, it is a service call.
E23 and E24 are treated as the same drain-relay fault across Frigidaire's front-load tech sheets and are blinked on the status lights on non-display models. Because the diagnosis involves the control board, confirm against your model's manual and leave board-level testing to a technician.
Most likely causes
| Cause | How likely | DIY-fixable? |
|---|---|---|
| Failed drain-pump relay on the electronic control board | Common | No — technician job |
| Disconnected or damaged wire between the board and pump | Occasional | No — technician job |
| One-off control glitch that a reset clears | Occasional | Yes — power reset |
What you can try yourself
- Unplug the washer for five minutes to let the control fully power down, then restore power — a transient glitch can clear here.
- Restart a short cycle and see whether E23 or E24 returns; a one-time fault may not come back.
- If it persists, stop troubleshooting at the controls — the relay lives on the main board and is not an owner-replaceable part.
- Note the exact code and your model number for the technician; the usual remedy is an electronic control board replacement.
When to call a technician
- The code returns after a full power reset.
- The washer won't drain and the pump never runs — no hum at all at the drain step.
- You see scorching or smell burning near the control board — unplug and call for service.
Typical professional repair cost: An electronic control board replacement on a Frigidaire front-loader typically runs $200–$400 with labor.
Frequently asked questions
Is E23 the same as E24 on a Frigidaire washer?
Effectively yes — both point to the drain-pump relay on the control board, and the tech sheets handle them together. Whichever shows, the path is the same: try a reset, and if it sticks, the board needs servicing.
Can I fix E23 myself?
Beyond a power reset and checking that nothing is obviously unplugged, no — the fault is on the control board, which carries mains voltage and is not an owner part. This one goes to a technician.
Why does my washer fill and wash but not drain with E23?
Because the failure is in the circuit that switches the drain pump, not the wash functions. The machine runs normally until it tries to power the pump, then logs the relay fault.
Related Frigidaire codes
- Frigidaire Washer E11 Your Frigidaire front-load washer opened its fill valve but the water level didn't rise fast enough and timed out — almost always a restricted supply at the taps, hoses, or inlet screens rather than a dead valve.
- Frigidaire Washer E13 Your Frigidaire front-load washer has detected a leak — either water escaping the outer tub or, just as often, an air leak in the thin hose that lets the pressure sensor read the water level.
- Frigidaire Washer E20 Your Frigidaire front-load washer can't pump the water out, almost always because something is blocking the drain path — the pump filter, the drain hose, or the standpipe — rather than a failed pump.
- Frigidaire Washer E21 Your Frigidaire front-load washer is draining, but too slowly to satisfy the control within its time limit — usually a partial blockage in the pump filter or hose, or a drain pump that is losing strength.
More: all Frigidaire washer codes · all Frigidaire codes · search by symptom